When you join the Nearly New Crew community, you can trust us with your information. It’s not something we take lightly. We’ve written this Privacy Policy to help you know what data we collect from you, how we use it and how we protect it for you. If you have any questions, please do get in touch at hi@nearlynewcrew.com

Who are we?

We are Nearly New Crew a trading name of SDW Recruitment Limited (that’s “we”, “our”, “us”). Our registered office address is 3 Eastwood Court, Broadwater Road, Romsey, Hampshire, SO51 8JJ. Our company number is 05215892.

What information do we hold about you?

Information you submit through our website

  • To help keep Nearly New Crew a safe place to buy & sell, we require certain information to verify your account. This will be some or all of the following: your name, ID, email address, phone number, a utility bill and residential address.
  • We might also collect information from communications you make through the platform and other information submitted.

Information you give us permission to access on your phone, computer or electronic device in which you access the Nearly New Crew platform

  • These are things you give us explicit permission to see. This might include your photos, so that you can post photos of your items, and your geolocation so that we can show you the most relevant items.

How do we use your information?

To provide, analyse and improve the Nearly New Crew service, we use your data to:

  • Enable you to use the Nearly New Crew service, communicate with other users, access customer service and receive relevant communications and notifications from us.
  • Contact you via email, SMS or phone if we need to send you information relating to your Nearly New Crew account.

To exercise our legitimate interests (which doesn’t involve overriding your privacy rights), we use your data to:

  • Market products, services or new features we think you’ll like online or via text and email.

Who do we share it with?

We will never sell your data to 3rd parties. We might share your personal information with:

  • Anyone who works for us, if they need it to do their job. This is only ever on an as-needed basis.
  • Any organisation which supports any of our services you use, when they need it to offer those services, including:
    • Stripe, our payment processors, who hold details from your rentals with us in order to verify your payment. These may include your name, ID, payment cards and bank accounts.
  • Anyone who you give us explicit permission to share it with.

Where necessary, we’ll also share information to comply with regulatory authorities, to enforce our Terms of Service or other agreements and to protect the rights, property or safety of us, our customers or others.

What are your rights?

You have a right to:

  • Access and update some of your information through your Nearly New Crew account.
  • In some jurisdictions, you may have the right to request copies of personal information which you can’t see through your Nearly New Crew account, though we will not be able to comply when such requests are manifestly unfounded, repetitive or excessive.
  • Ask us to correct inaccurate or incomplete personal information which you can’t update yourself through your Nearly New Crew account.
  • Ask us to delete your data. If you request this, please note:
    • We may retain certain information necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. E.g. if we suspend a Nearly New Crew account for fraud or safety reasons, we might retain certain information to prevent that user from opening another account in the future.
    • We may retain and use your personal information to the extent necessary to comply with our legal obligations.
    • Information you have shared with others (e.g. Reviews) may continue to be publicly visible even after your Nearly New Crew account is cancelled.
    • Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
  • Withdraw any consent you’ve previously given us. To do so, please get in touch at hi@nearlynewcrew.com  
  • Have your personal data erased from our system. To do so, please get in touch at hi@nearlynewcrew.com requesting to have your data deleted.

Where do we store your data?

  • We take your privacy seriously. That’s why the information you give us is transmitted using SSL, the secure encryption which websites use to transmit credit card numbers.
  • We store your verification information in an encrypted form, and only authorised Nearly new Crew employees are given access to your original documentation, to help them do their jobs.
  • Data collected inside the EEA may be transferred and stored outside of the EEA for the purposes described in this Privacy Policy. However, we’ll only do this where appropriate safeguards are in place to ensure an adequate level of data protection.

How to ask a question or make a complaint

If you have a complaint, please get in touch at hi@nearlynewcrew.com  and we’ll do our best to help you.

Changes to this policy

We’ll post any changes we make to our privacy policy right here, on this page. If the changes are significant, we’ll of course let you know by email.

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